Peter Drucker is known worldwide as The Father of Modern Management. But he was also the world's most famous and successful independent consultant. The methods developed by Drucker remain highly relevant and continue to be used in today's organizations. This book, written by Drucker's first executive PhD graduate of the program he developed, is the first book to reveal in detail Drucker's methods and ideas as a consultant.
Jack Welch noted that his success at GE was based on Drucker's consulting advice. Bill Bartmann became the 25th wealthiest man in America at one point. He, too, credits Drucker's advice in helping with his success. This book is an encyclopedia of Drucker's consulting approaches and how and when to apply them. Any consultant will find this book invaluable. However, executives and managers will also gain new insight into Drucker's thinking and methods, and why they continue to have such tremendous influence over today's organizations.
Create meaningful relationships that translate to better business
Access to Asia presents a deeply insightful framework for today's global business leaders and managers, whether traveling from Toronto to Taipei, Baltimore to Bangalore, or San Francisco to Shanghai. Drawing from her extensive experience and global connections, author Sharon Schweitzer suggests that irrespective of their industry, everyone is essentially in the relationship business. Within Asia, building trust and inspiring respect are vital steps in developing business relationships that transcend basic contractual obligations. Readers will find in-the-trenches advice and stories from 80 regional experts in 10 countries, including China, Hong Kong, India, Japan, and Korea.
Discover the unique eight-question framework that provides rich interview material and insight from respected cultural experts
Track cultural progress over time and highlight areas in need of improvement with the Self-Awareness Profile
Learn the little-known facts, reports, and resources that help establish and strengthen Asian business relationships
Effective cross-cultural communication is mandatory for today's successful global business leaders. For companies and individuals looking to engage more successfully with their counterparts in Asia, Access to Asia showcases the critical people skills that drive global business success.
How can you compete at a time of rising customer demands?
Organizations have been scrambling to hire “customer experience” officers and proclaiming that they are focusing on customers. Yet studies show that customer satisfaction is going down, not up.
PeopleShock. Customers, empowered by easy access to competing products and services (and other customers’ reviews), are setting the bar higher than ever. As Peter Finch shouted in the movie Network, they’re “mad as hell and not going to take it anymore!”
PeopleShock is killing many businesses. But handled well it can:
Increase customer satisfaction,
Boost employee engagement
Decrease costs, and
Grow sales, market share and profits.
Based on three decades of experience and over 150 interviews with CEOs and experts, omnichannel customer experience pioneer, Tema Frank, uses case studies and actionable advice to show you how to implement a profitable, people focused strategy using her 3P framework of promise, people and process.
Everyone has something important to say. Unfortunately, most do not know how to communicate effectively to cut through the chatter, get their message across and make a sustained impact.
This original and powerful book will help readers overcome this problem by exploring three (+one) simple, practical steps to take any message and make it memorable and lasting. Based on the latest research in brain science, the method (the 3R-Axiom) is proven in the real world and will change your mindset and behaviour. Combining a fiction and non-fiction style, this engaging book can be quickly and easily applied to any message delivery by anyone, anywhere.
In a challenging economy filled with nimble competitors, no one can afford to stagnate. Yet, innovation is notoriously difficult. Only 1 in 100 new products are successful enough to cover development costs, and even fewer impact a company's growth trajectory. So how do you pinpoint the winning ideas that customers will love?
Sifting through purchasing data for clues about what might sell or haphazardly brainstorming ideas are typical strategies. But Jobs to Be Done offers a far more precise and effective approach: determining the drivers of customer behavior--those functional and emotional goals that people want to achieve. Using the Jobs method, it becomes easy to see that people don't really need a 1/4-inch drill bit, but a 1/4-inch hole. They're not just buying ice cream, but also celebration, bonding, and indulgence.
This simple shift in perspective opens up new insights about your customers and a wealth of hidden opportunities. Social media newcomer Snapchat, for example, used the Jobs process to capture the millennial demographic. By reducing functionality, the company satisfied its users' unmet need to document real life, in the moment, without filters and "like" buttons.
"I don’t want a restaurant where a jazz band can’t come marching through."
Meet Ella Brennan: mother, mentor, blunt-talking fireball, and matriarch of a New Orleans restaurant empire, famous for bringing national attention to Creole cuisine. In this candid autobiography, she shares her life. From childhood in the Great Depression to opening esteemed eateries, it’s quite a story to tell.
When she and her family launched Commander’s Palace, it became the city’s most popular restaurant, where famous chefs such as Paul Prudhomme, Emeril Lagasse, and James Beard Award winner Troy McPhail got their start.
Miss Ella of Commander’s Palace describes the drama, the disasters, and the abundance of love, sweat, and grit it takes to become the matriarch of New Orleans’ finest restaurant empire.
James Beard Foundation Lifetime Achievement Award winner Ella Brennan was born in 1925 in New Orleans, Louisiana. From her first job at the age of eighteen working in her brother’s bar, she has spent her entire professional life in the restaurant business, with her crowning achievement being the Commander’s Palace restaurant. She has two children, Ti and Alex, and still lives in New Orleans.
Unlike other books that promote a specific process and performance improvement discipline, this book shows organizations how to achieve success by fixing basic operational issues and problems using a broad and wide-sweeping process-based toolkit. In addition, it helps individuals who have worked in stale- or siloed-thinking enterprises make the transition to a process or improvement-oriented culture and teaches those who are unfamiliar with process tools to look at their work with a new lens and adopt a continuous improvement and analytical-thinking mindset.
The authors have successfully used the various methods, tools, and concepts found in this book to overcome practical, daily problems at various organizations. This book will surely help operators, managers, practitioners, and executives, who are charged with improving processes and workplace culture, produce better products and services.
Small companies come with big risk, but potentially life-changing reward
Small Stocks, Big Money provides first-hand perspective and insider information on the fast world of microcap investing. In a series of interviews with the superstars of small stocks, you'll learn how to discover the right companies and develop a solid investment strategy with a potentially big payoff. Each chapter includes a short bio of the investor in question, and provides key insight into the lessons learned from the investments that made them millions—or in some cases, hundreds of millions. You'll learn each investor's top stock picks, and how they originally chose the investments that became their gold mines. Whether you're a professional investor or a novice, this book is a unique and valuable source of information for anyone interested in the volatile world of small stocks and big money.
The smaller the company, the bigger the risk—and the bigger the potential payoff. These interviews show you how to avoid or mitigate those risks, and how to choose the stocks with the best potential from the perspective of those who have done it very, very successfully.
Learn the nuances of microcap investing
Read the stories of the pros who have made millions
Gain expert insight from top microcap investors
Avoid the potential pitfalls and reap the big rewards
Taking a risk on a small company can lead to tremendous gains when they become an industry giant. The trick is in choosing the company that is likely to follow that trajectory, and allocating your investment appropriately to protect yourself in case of disaster. Small Stocks, Big Money gives you a head start by teaching you what the pros wish they knew then.
Get the job you want with the salary you deserve. With their combined experience launching students into the career fast track, Reid A. Robinson and Joseph Ellsworth teach you how to brand yourself, network, enhance your résumé, interview, create a career development plan, and more. Perfect for students, new grads, and anyone looking to take that next step to get ahead.